18 Service Pillars: Look for Improvements

September 24, 2018

Some of our 18 Service Pillars refine the definition of why we do what we do. This is one sinks deeply into the foundation of how we do what we do.

At the most fundamental level, CS3 exists to bring value to our customers by providing a host of professional services. The foundation of how we do this is through service.  I define “service” as the acts taken to meet the needs of others.  

Some of the time, the customer knows exactly what they need. However, that isn’t always the case. Think about your own experiences. Have you ever had a someone point out something to you that caused a lightbulb moment? Where they told you that if you would just do A, B, or C, you could do something more easily? You know, where as soon as they said it you had that “Oh Jiminy, why didn’t I see that?” moment.

Let’s face it, sometimes we just can’t “see the forest for the trees”; when we have lived with a challenge so long that we have adapted to it and found workarounds for it, we become blind to the issue.

This exists for everyone and is the basis for this Pillar. We ask all our team members to be on the constant lookout for ways to provide “Ah ha” moments for our customers. To discover situations where a change can bring value. When found, we also need to be able to articulate the problem and try to quantify the impact it is having on the customers business through lost sales, extra time incurred, or increases in costs.  With that in hand, we can then share our observations with the customer and show the value to resolve the issue. This then allows them to make a fully informed decision when determining whether to address the issue.

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